Privacy Policy

Privacy Policy

This privacy policy (“Policy”) describes how personally identifiable information (“Personal Information”) you may provide on the Creativ Seat website (“Website” or “Service”) and any of its products. and related services (collectively, “Services”) is collected, protected and used. It also describes the choices available to you regarding our use of your personal information and how you can access and update that information. This policy is a legally binding agreement between you (“User”, “you” or “your”) and the operator of this website (“Operator”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic information collection.

When you access the website, our servers automatically record the information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the web page you were visiting before accessing the Website and Services, the pages on the Site website and services you visit, the time you spend on those pages, the information you search for on the website, access times and dates, and other statistics.

The data collected automatically is used solely to identify possible cases of abuse and to compile statistical information about the use and traffic of the Website and Services. This statistical information is not aggregated in any way that identifies any particular user of the system.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information that could identify you as a specific, identifiable individual. However, if you wish to use some of the website’s features, you will be asked to provide certain personal information (for example, your name and email address). We receive and store any information that you knowingly provide to us when you create an account or fill out online forms on the Website. If necessary, this information may include:

  • Personal data such as name, country of residence, etc.
  • Contact details such as email address, address, etc.
  • Account information such as username, unique user ID, password, etc.
  • Geolocation data such as latitude and longitude.
  • Any other material that you voluntarily provide to us, such as articles, images, comments, etc.

Some of the information we collect comes directly from you through the Website and Services. However, we may also collect personal information about you from other sources, such as public databases and our joint marketing partners. You may choose not to provide us with your personal information, but then you may not be able to take advantage of some of the website’s features. Users who are unsure what information is required can contact us.

Use and processing of collected information.

In order to make the Website and Services available to you, or to comply with a legal obligation, we need to collect and use certain personal data. If you do not provide the information we request, we may not be able to provide you with the requested products or services. Any information we collect from you may be used for the following purposes:

  • Create and manage user accounts
  • Send administrative information
  • Answer questions and offer support.
  • Improve user experience
  • Send administrative information
  • Enforce terms and policies
  • Protect yourself from abuse and malicious users
  • Respond to legal requests and prevent harm
  • Run and operate the website and services

The processing of your personal information depends on how you interact with the Website and Services, where you are located in the world and whether one of the following applies: (i) you have given your consent for one or more specific purposes; however, this does not apply where the processing of Personal Information is subject to the California Consumer Privacy Act or European data protection law; (ii) the provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) the processing is necessary for compliance with a legal obligation to which you are subject; (iv) the processing is related to a task carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or a third party.

Please note that under some laws we may process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing and, in particular, whether the provision of Personal Information is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Disclosure of information

Depending on the Services requested or as necessary to complete a transaction or provide a service you have requested, we may share your information with your consent with our trusted third parties working with us, any other affiliates and subsidiaries we operate. trusted to assist in the operation of the website and the services available to you. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to our policies regarding personal information. These third parties receive Personal Information only to perform their designated functions and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes. Information retention

Transfer of information

Depending on your location, data transfers may include transferring and storing your information in a country other than your own. You have the right to know the legal basis of information transfers to a country outside the European Union or to an international organization governed by public international law or to two or more countries, such as the UN, and about the security measures adopted by us. taken to protect your information. If such a transfer occurs, you can obtain more information by consulting the relevant sections of this Policy or contact us using the information in the contact section.

User rights

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw your consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information where the processing is carried out on a legal basis other than consent; (iii) you have the right to know if we process information, obtain information about certain aspects of the processing and a copy of the information that is processed; (iv) you have the right to verify the accuracy of your information and request that it be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain from us the erasure of your personal information; (vii) you have the right to receive your information in a structured, commonly used and machine-readable format and, where technically possible, to transmit it to another controller without any obstacles. This provision applies provided that your information is processed by automated means and that the processing is based on your consent, on a contract to which you are a party or on pre-contractual obligations thereof.

The right to object to processing

Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a reason related to your particular situation that justifies the objection. .

Data protection rights under the GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and the Operator intends to take reasonable steps to allow you to correct, modify, delete or limit. If you would like us to inform you what personal data we have about you and if you would like it deleted from our systems, please contact us. In certain circumstances you have the following data protection rights:

  • You have the right to request access to your personal information that we store and you have the ability to access your personal information.
  • You have the right to request that we correct personal data that you believe is incorrect. You also have the right to request that we complete personal information that you believe is incomplete. 
  • You have the right to delete your personal information under certain conditions of this Policy.
  • You have the right to object to our processing of your personal information.
  • You have the right to request restrictions on the processing of your personal information. If you restrict the processing of your Personal Information, we may retain it, but we will not process it further.
  • You have the right to be provided with a copy of the information we hold about you in a structured, machine-readable and commonly used format.
  • You also have the right to withdraw your consent at any time where the Operator has relied on your consent to process your Personal Information.

You have the right to request access to your personal information that we store and you have the ability to access your personal information.
You have the right to request that we correct personal data that you believe is incorrect. You also have the right to request that we complete personal information that you believe is incomplete.
You have the right to delete your personal information under certain conditions of this Policy.
You have the right to object to our processing of your personal information.
You have the right to request restrictions on the processing of your personal information. If you restrict the processing of your Personal Information, we may retain it, but we will not process it further.
You have the right to be provided with a copy of the information we hold about you in a structured, machine-readable and commonly used format.
You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

How to exercise these rights

Any request to exercise your rights can be directed to the Operator using the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information to allow us to verify that you are the person you claim to be or that you are the authorized representative of that person. You must include sufficient details to allow us to properly understand and respond to the request. We cannot respond to your request or provide you with Personal Data unless we first verify your identity or authority to make such a request and confirm that the Personal Data relates to you.

Children’s privacy

We do not knowingly collect personal information from children under 18 years of age. If you are under 18 years of age, please do not submit any personal information through the Website and Services. We encourage parents and legal guardians to monitor their children’s Internet usage and enforce this policy by educating their children never to provide personal information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us through the Website and Services, please contact us. You must also be at least 16 years old to consent to the processing of your personal information in your country (in some countries we may allow your parents or guardians to do so).

Cookies

The website and services use cookies to personalize your online experience. A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are assigned exclusively to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store and maintain information for statistical purposes to operate the website and services. You have the option to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org

Do not record signals

Some browsers include a Do Not Track feature that tells websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to the collection of personally identifiable information from consumers who use or visit a website or online service as they navigate different websites over time. The way browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet configured to interpret or respond to Do Not Track signals communicated by your browser. However, we limit our use and collection of your personal information as described more fully in this policy.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sources or third parties. We encourage you to be aware of when you leave the Website and Services and the privacy statements of each tool that may collect personal data.

Information security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information under its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet that are beyond our control; (ii) the security, integrity and privacy of any information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) such information and data may be viewed or altered by a third party despite its best efforts.

Data leak

 In the event we become aware that the security of the Website and Services has been compromised or users’ personal information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification of and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notification is otherwise required by law. If we do so, we will post a notice on the website.

We reserve the right to change this Policy or the terms relating to the Website and Services from time to time in our sole discretion and will notify you of any material changes to the way we treat personal data.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all of its terms. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to the terms of this Policy, you are not authorized to access the Website or Services.

Refund policy

We are committed to providing our subscribers with exceptional service on their journey. We understand that circumstances change and there may be cases where you need to request a refund. Below is our refund policy for subscription plans:

Trial period

  • We offer a [7/14/30] day free trial for new subscribers to experience our services. If you are not satisfied during the trial period, you can cancel your subscription at no cost.

Monthly subscription plans

  • Subscribers can cancel their monthly subscription at any time. However, no refunds are provided for canceling a monthly subscription. The subscription will remain active until the end of the paid billing cycle.

Annual subscription plans

  • For annual subscription plans, subscribers can request a full refund within 30 days of purchase if no major consulting services have been used.
  • After 30 days, we may offer a prorated refund based on the unused portion of the subscription and services already provided.

Exceptions

  • Refunds beyond these deadlines are at our discretion and will be assessed on a case-by-case basis, considering circumstances such as unsatisfactory service or failure to deliver promised features.

Process

  • To request a refund, please contact our support team at   [email protected]. Include your subscription details and reason for requesting a refund.
  • Refunds will be processed within 7 business days to the original payment method.

Refund Policy Changes

  • Our company reserves the right to modify this refund policy at any time. We encourage subscribers to review it periodically.

Data opt-out policy

We prioritize your privacy and are committed to maintaining the trust of our subscribers and visitors to our website. This Data Opt-Out Policy explains the choices you have regarding the collection, use and sharing of your personal information.

Personal information we collect

We collect information to provide better services to all our users. This includes:

  • Information you provide to us  – This includes information submitted when subscribing to our services, such as your name, email address and payment details.
  • Information we collect automatically  : We collect information about your visit to our website, including browsing behavior, IP address and device information, to improve our services and provide a personalized experience.

Your rights and options

You have several rights and choices regarding your personal information:

  • Opting out of marketing communications  – You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.
  • Cookies and Tracking Technologies  : You can set your browser to reject all or some browser cookies, or to alert you when websites set or access cookies. If you disable or reject cookies, please note that some parts of this website may become inaccessible or not function properly.
  • Data Collection and Use  : You have the right to opt-out of certain data collection and use practices, including those related to advertising. To exercise this right, please contact our support team.
  • Account Information  – You can review, change, or cancel your account at any time through your account settings or by contacting our support team.

GDPR and CCPA rights

For users subject to the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), additional rights include accessing personal information, requesting deletion, and not being discriminated against for exercising these rights. To make such a request, please contact our support team.

Changes to this policy

We may update our Data Opt-Out Policy from time to time. We encourage you to review this policy periodically to be informed of how we are protecting your information.

Contact Us

If you would like to contact us to understand more about this policy or contact us regarding any matter relating to individual rights and your personal information, please email [email protected]